Susan607
Level 5
‎May 17, 2024 08:21 AM

Bounced check charge not recorded to customer

Hello Community,

 

I've recorded a bounced check through the payments registry of a tenant.  I selected the bank fee associated with the NSF.  The reactivated invoice shows up as to be paid but does not have the bank fee on it nor is an invoice generated on the individual's account to be able to recoup the fee.  The general journal entry has both the rent amount and the NSF bank fee on it with the tenants name associated with both.  I'm using QB desktop for Mac plus 2023 v22.0.6 R7

Thanks for your help.

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RhoiceW
QuickBooks Team
QuickBooks Team
‎May 17, 2024 10:20 AM

Account management

Hi there, Susan. I can show you how to record your bounced check and let the bank charge show in QuickBooks Desktop (QBDT).

 

Also, let me provide additional information about recording the bounced check. When using the bounced check feature, it won't be under the Undeposited Funds account.

 

If you don't have an expense account, QuickBooks will automatically create one for the bank service charge. To ensure you'll have the bank fee, consider checking your Chart of accounts under the expense account.

 

Here's how:

 

  1. In your QBDT account, go to Customers. Then, select Receive payment.
  2. Look for the check, then click Bounced Check.
  3. Enter the necessary information.
  4. Select Next. You can read the explanation to know what happens with the invoice, check, and bank fees.
  5. Click Record.

 

For further details and instructions about recording bounced checks in QBDT, refer to this article: Handle Non-Sufficient Funds (NSF) or bounced checks from customers

 

In addition, you can refer to this article to learn how to print checks in QBDT: Create, modify, and print checks in QuickBooks Desktop

 

Feel free to comment if you still have concerns about recording your bounced checks in QBDT. I'm always here to help.

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Susan607
Level 5
‎May 17, 2024 10:33 AM

Account management

The problem is not with using the bounced check feature.  I have the invoice already reversed.  The bounced check window wanted to know of any bank fees to be charged.  I indicated a charge but it is not showing up on the customer's account for us to get reimbursed for that bank fee.

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ChristineJoieR
QuickBooks Team
QuickBooks Team
‎May 17, 2024 12:45 PM

Account management

I recognize that the charge isn't reflecting on the customer's account, Susan607 I'm here to lend a helping hand on handling your bounced check in QuickBooks Desktop for Mac. I'll provide a few steps to take to troubleshoot this issue.
 
When you use the Bounce Check feature, an invoice will be automatically created for your customer for the fee you’re charging them. Let's review your customer transaction list to verify if the bank charge fee is there.
 
Here's how:
 
  1. Go to the Customers menu.
  2. Click the appropriate customer.
  3. Take note of the transaction list of the left side of the window.
  4. Select All transactions from the View drop-down.
  5. Choose Show all from the Filter by drop-down.
  6. Set the correct date, then locate and open the invoice.

 

Nonetheless, if you've noticed that the bounced charge fee wasn't there, I suggest running a verify rebuild tool to detect and fix any damage within the company. Check out this article for detailed instructions to verify and rebuild data in QuickBooks Desktop for Mac.

 

If you still have questions about how to track bounced checks in QuickBooks Desktop for Mac, let me know by adding a comment below. I'm here to aid any concerns you may have.

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Susan607
Level 5
‎May 17, 2024 01:23 PM

Account management

My version of QB for Mac doesn't have your sequence:

  1. Navigate to the Reports menu.  This is my report menu:

Screenshot 2024-05-17 at 3.57.15 PM.png  

  1. Choose the Custom Reports and then Transaction Detail.
  2. These two choices are not available - I selected "Custom Transaction Detail Report"
  3. This is what came up: 
  4. Screenshot 2024-05-17 at 4.04.55 PM.png
  5. On the Display tab, set the date range.  I take it that the customize panel is the Display tab
  6. Tap the Sort by dropdown and select Num. There is no "Sort by" dropdown.  I sorted by the NUM dropdown - ascending.  No big change.
  7. Go to the Filters tab. Below is the filters tab which has none of the following items on it.
  8. Press the Transaction type and then Invoice and Bounced check. 
  9. Screenshot 2024-05-17 at 4.09.04 PM.png
  10.  
  11. Select OK. Not available to select
  12.  
  13. In the mean while, I got rid of the GL entry that reversed the payment.  I went back to the payment that needed to be reversed and tried it again. When I did so I again put in amount of bank fee and amount that tenant was to be charged.  After selecting an amount and recording the transaction the finance charge came up as a new separate invoice.  I'm thinking I had not put an amount for the customer to be charged in the bounced check window, rather only in the bank fee amount, because now it is there.  So the situation is corrected now.  

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