This isn't the experience we want you to have, Ormic. I can imagine how challenging this must be for you. Your concern is valid and I want to assure you that we take your concerns seriously and we’re here to help.
First and foremost, your email address was removed from your original post to ensure your personal information remains secure, as this Community is a public platform. We strive to maintain the privacy and security of our users at all times.
Moreover, I want to let you know that we’re going to escalate your case to our Next Level Help team. They will review your comments and recent cases with support. You can expect to be contacted by them within 1-2 business days with an update or next steps.
Just in case, you can visit this article to help you learn how to protect yourself against potential frauds from emails: Identify suspicious activity, phishing scams, and potential fraud.
Please rest assured that we’re dedicated to resolving your issue.
In the meantime, if anything else comes up, feel free to reach out to the Community. We’re here to assist you.
