We appreciate you performing some troubleshooting steps to address your concern, Colin.
We currently have an ongoing investigation regarding the error you received when viewing uploaded attachments in the QuickBooks Desktop app. Our product engineers are closely working to come up with an immediate resolution.
Meanwhile, we don't have the exact time frame for the immediate fix. Hence, I recommend contacting our customer support team during their support hours. They can add you to the lists of affected users to receive timely updates about this case via email.
Here's how:
- Sign in to your QBO account.
- Click the Help (?) icon, then choose the Search tab.
- Select Contact Us.
- Decide whether to pick Start a chat or Get a callback to connect with an expert.
On the other hand, you can also reach our support through this page: Contact Us. From there, please provide all the required information and follow the onscreen instructions to proceed.
Moreover, you can visit this material to learn about the different attachments supported by the system and how you can update them if necessary: Add or delete attachments in QuickBooks Online.
On the other hand, consider scanning this resource for guidance on reviewing all vendor payments to help you manage your business expenses: Run a report with vendor totals.
Utilize the Reply button if you have other questions about viewing or managing your attachments in the QuickBooks Desktop Online app. We're here to provide relevant information to help address your concerns.
