Account management

Thanks for following up with the Community, patrickxbooks. I appreciate your detailed information.
 

Since you've confirmed there's no reasonable cause for the transactions not to match, but they're still not matching, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.
 

They can be reached while you're signed in.
 

Here's how:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   
    

Be sure to review their support hours so you'll know when agents are available.
 

If there's any questions, I'm just a post away. Have a lovely Thursday!