Account management
Thanks for joining the Community, Emily0780. I appreciate your detailed information.
Intuit wouldn't normally contact you via phone call unless you expected and/or requested a callback with an agent. Since you're receiving phone calls from an entity claiming to be Intuit, I'd recommend contacting our Customer Care team directly to confirm if these communications are legitimate.
They can be reached while you're signed in.
Here's how:
- Use the Help (?) icon.
- Click Contact Us.
- Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
- Select Start messaging or Get a call.
Be sure to review their support hours so you'll know when agents are available.
In the event it's actually Intuit contacting you, the agent you're working with will be able to see notes on your account mentioning the outbound phone call and what was discussed during it. If the agent you're working with doesn't see these notes, the phone call wasn't from Intuit. All official communications with Intuit are documented on your account.
Generally, scammers will try to present a scenario that sounds urgent, like mentioning that your files are corrupted and that you're not receiving the latest updates because of the data corruption. You'll want to be aware, with QuickBooks Online, all files are stored with Intuit internally, and updates are automatically pushed to all subscribers, so there's no need to manage the back-end files, or perform updates as a subscriber.
I'd recommend ignoring these incoming phone calls, and instead handling all communications with Intuit directly by contacting our support team with the steps mentioned above. This will assure you're speaking with Intuit, and not some other entity pretending to be Intuit. I'd also recommend against sharing your computer screen with someone who's calling you unexpectedly.
I've also included a detailed resource about identifying fraud and suspicious activity which may come in handy moving forward: Identify suspicious activity, phishing scams, & potential fraud
If there's any additional questions, I'm just a post away. Have a lovely Thursday!
