I appreciate the effort you've put into this, @safoglio.
We greatly value your feedback and assure you we're taking immediate steps to enhance our service. We value your business and appreciate the opportunity to make things right for you. I'll take note of your experience with our phone support so we can submit proper feedback to the management team.
In response to your additional question, I see that you were able to change your name based on your previous post. Yes, that will work. You can create a new company, both QuickBooks Online and Desktop. This will automatically designate you as the owner of the new file.
Additionally, you can check these articles if you'd like to move your list of data in the newly created company file in both products and how to start over with a new company file:
Let me know if you have other QuickBooks-related concerns. I'll be around to help. Stay well.
