I appreciate the troubleshooting and workaround you've done to solve the payment terms calculation issue you're currently facing, Ahednrix.
With that, I'm here to assist you in raising a ticket by contacting our QuickBooks Online (QBO) customer care team to investigate this issue further and provide an adequate solution.
Here's how:
- Sign in to your QBO account.
- Go to Help (?).
- Choose the Search tab, then click on Contact Us.
- In the What Can We Help You with tabs, select which tab suits your needs or you can select Ask about something else.
- Enter your concern, then select Let's Talk.
- Choose a way to connect with us:
-
- Start a chat with a support expert.
- Get a callback from the next available expert.
Please know our support is available depending on your subscribed QBO product. Here are the following schedules:
- QBO Plus, Essentials, Simple Start support team are available Mondays to Fridays from 6 am to 6 p.m. and Saturdays from 6 am to 3 p.m. following Pacific Time.
- QBO Advanced support team can be contacted at any time of the day.
After sending your invoices, you'll receive payments from your customers. To document them, you can utilize the steps in this article for guidance: Record invoice payments in QuickBooks Online.
Let me know if you have additional concerns working with your invoices, Ahednrix. You can reach out to the Community at any time.
