Thank you for sharing the exact error message you encountered while backing up your file, @crh7064.
I'll ensure to help you fix the system so you can proceed in backing up your company file.
I'd like to ask if you're using QuickBooks Online Advanced (QBOA) or QuickBooks Desktop (QBDT).
If this happens while backing up your QBOA, you can perform some basic troubleshooting steps. Let's start by signing in to your account via a private window to determine if this is a browser-related concern because outdated files in the history can cause unexpected errors like yours.
Feel free to utilize the shortcut keys below:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift + N
Then, start backing up your file there. If this works, clear the cache of your default browser to remove accumulated data. If the error persists, utilize another supported browser or device.
If your product is QBDT, the error "Backup was not successful because the file is open" means there are two companies open while backing up your file. To avoid this from happening, ensure that only the company that needs a backup should be open. If the QBDT file is open via network drive, you can follow this solution to resolve the error:
- Close the QuickBooks company file.
- Go to the Intuit Data Protect tab in the system tray, and select Open Intuit Data Protect.
- Then, Back up now.
If the issue persists, verify that IBuEngHost.exe is running as the system user and not the local user. Here's how:
- Go to the Taskbar and pick Start Task Manager.
- Find the process IBuEngHost.exe and locate the user in the User Name column. You need to select " Show processes from all users" to see the IBuEngHost.exe. If the user's showing is anything other than System. IDP will be able to back up opened files.
- To correct this, verify QBIDPService.exe is started and reboot your system.
- To check if QBIDPService.exe is running open the Services Console from the Windows run line by typing in Services.msc and clicking Enter.
- QBIDPService.exe should show with a Status of Started. If it is not, start the service, then restart your PC.
You can continue following the solution in this article if the same error happens after performing the steps above: Intuit Data Protect backup incomplete: Files did not backup because they were open or not reachable.
Don't hesitate to return here if you have additional questions about backing up your company file in QuickBooks. We'll be willing to help you. Take care, and have a good one.
