Does anyone have experience with the new "Account Manager" program? It seems like a great idea that I was excited about (one point of contact, cohesion with support,etc) but we have been re-assigned to 4 different managers in 4 months and our most recent manager will not respond to us. Is the program already closing down? If not, does anyone know how to request a new account manager so we can be assigned to one that will respond to us? We're working on some long-term issues that regular support has been unable to reliably fix and having someone to assist at a higher level would be so helpful
