Hello,
I’ve requested a change to our primary admin/contact at least four times, and have received confirmation that the change was made. However, when I contacted support today, they refused to assist me and insisted on speaking only with the primary admin.
- I am the primary admin.
- Why is it necessary to speak with the primary admin to resolve an issue that’s system-related? I have never had to disclose confidential information in the past, and most fixes are simply downloaded.
- Is it standard procedure for the customer support chat to ask if they've resolved the issue and then end the conversation immediately without giving me a chance to respond?
I would appreciate clarification on these points.
Thank you,
