I have been experiencing the exact same issue!!! I've called in before, and thought it had been resolved.
I, once again, have issues with Data Protect and after reading a whole bunch of help articles and applying the proposed solutions, I didn't get anywhere, hence I was in need of contacting QuickBooks again.
I simply can't get the verification codes! I never receive any e-mails. And if I choose the option to get my account verified another way, the forms do not respond to my keyboard, and I can't type anything in!!!
It is highly frustrating, and I have wasted a LOT of precious time....!
I hope that you were able to resolve the problem with the help of QuickBooks???
