The reason your account is on hold depends on the type of payment you processed, @kaseylindemann.
If you're using QuickBooks Payments and see that your funds are on hold, it means the transaction is being reviewed. This is a safety measure to protect everyone and doesn't always mean there's an issue.
Some common reasons for the hold include:
- Your payment amount exceeds the set maximum limit for your account.
- The transaction was processed after several failed authorization attempts.
- Your business type needs to be verified to ensure it complies with Intuit's Acceptable Use Policy.
- Our system has identified transaction patterns that could be risky for you, your customer, or Intuit.
You’ll receive an email with clear instructions on how to unlock your account. Follow the steps carefully and provide the required documents to help us finish the review. For more details, check out this article: Learn about funds on hold.
If you’re handling direct deposits or tax payments, your account might be placed on hold if a debit is returned due to issues with your linked bank account. You’ll get an email with a return code that explains the issue, along with this guide to help you resolve it: Resolve a non-sufficient funds (NSF) hold on your payroll service.
Check out these resources to learn when customer payments are credited to your account and how to address issues if employees haven’t received their direct deposits:
Keep in touch in this thread if you have additional questions about managing an account on hold in QuickBooks Online.
