Hello there, @ahayworth.
It would be best to reach out to our Customer Care Team so they can gather more details about the error you encounter and determine the root cause of the problem so they can come up with a fix. We'll write down the steps to help you contact our QuickBooks Desktop (QBDT) Support Team:
- Access your QuickBooks Desktop company file.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Give a brief description of your issue, then select Continue.
- Sign in to your Intuit account and select Continue and then Continue with my account.
- If you don't already have an account, make sure to Create a new account.
6. We'll email you a single use code. Enter your code and select Continue.
- If you have more than one account, select the account you want to use and then Continue.
7. Click to chat with us or Have us call you.
For support availability, please see this page: Contact QuickBooks Desktop support.
Moreover, you can visit these articles to help you handle bank transactions inside the program: Add and match Bank Feed transactions in QuickBooks Desktop.
You can visit the Community space anytime if you need further assistance managing bank transactions or have additional QuickBooks-related questions. We'll be here to make sure to provide the information you need. Keep safe and have a good one.
