Hi there, Clever Claws.
I see you've been in contact with us multiple times to get this issue fixed. Since you already received an email saying your case has been closed and the same issue persists, I suggest contacting our QuickBooks Support again. They have the tools to securely access your account and perform a screen sharing to further investigate this.
Please check this article on how to add, match, or review your transactions to avoid double entries: Download, match, and categorise your bank transactions in QuickBooks Online.
Let me know if there's anything else I can do to help you succeed with QuickBooks.
