Hey Shakiel,
Reviewing this thread, the primary issue regarding CBA feeds was a known investigation which was resolved some time ago. While we would be unable to advise if all these customers have experienced the same issue as each other and/or yourself, we would certainly like to assist - if you are seeing a specific error code on your Banking page, there are multiple articles that handle troubleshooting steps specific to the error you may see. As an example, this resource guides you on error 103 (incorrect credentials) and this one on error 324 (unable to locate the account with your bank). You can search the Community for the error code, or please feel free to reply back with more detail on the issue you are experiencing so I know where best to direct you for assistance.
Between all of the different banks that are supported, and all of the connection requirements, there can be a number of different reasons that bank feeds can stop working - our Support Team also has tools that allow us to verify the cause of the issue and guide you to a solution, so the best option if you're unable to see the cause for the issue at all is to reach out to the team so that they can diagnose and resolve it with you. The causes can range from changing the internet banking login to security tokens to connection issues from our end, so the sooner that you reach out for assistance, the sooner we are able to initiate a resolution and raise it for a further investigation if necessary. We are here to help in whatever capacity we can and soon as we have more information from you we can take steps. You can reach Support on 1800 046 038, or by:
- In your QuickBooks Online, click the Help menu in the upper-right corner.
- Select Contact us and enter the details of your concern.
- Click Let's talk and choose Chat or Get a callback.
- Enter the required information.
We look forward to hearing from you!
-Kass
