Try opening your QBO account on any private/incognito browser and run the bank feeds again.

Hi info-pelouseroya,

Welcome to the Community. It's essential to connect your bank to QuickBooks Online to keep your books up to date. I'd be glad to point in the right direction to get the support you need.

This type of issue can be caused by browser cache and cookies as they can prevent the system from functioning effectively. I encourage you to refer to the following steps to complete some browser troubleshootings.
 

• Clear browser cache.
• Try in a private browser window.
• Use another browser type.
• Make sure you're using supported browsers.
• Turn off any ad and popup blockers temporarily.
   

If the steps provided above don't work, I recommend that you contact our customer support team. They'll be able to take a closer look at your account by sharing your screen and help you navigate to link your bank with QuickBooks. Here are some options available to reach out to our team.
 

• Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, in a private message.
   

Let me know if you have questions, I'll be happy to help.