Hello, M38.
Converting a US account to a French version is unavailable. You'll have to cancel the current account and subscribe to a new one. To set up a new company for the French region, you'll need to choose a country at this link. Once done, you can now cancel the subscription for the incorrect region, here's how:
- Open a web browser on your computer, not a mobile device.
- Sign in to QuickBooks Online as an admin user.
- Select Settings ⚙ and then Account and settings.
- Go to the Billing & Subscription tab.
- In the QuickBooks section, select Cancel subscription or Cancel online. If you're canceling a trial, select Cancel trial.
If the bank isn't supported in Quickbooks, you'll need to request support for your bank for connection. I'll guide you how:
- Go to the Banking or Transactions menu.
- Select the Connect account or Add account option.
- Search what bank you are looking for.
- You will get the message, "Hmm, we can’t find [name of the bank you entered] in our list of supported banks". You also will be presented with helpful tips to try and locate your bank account.
- Select Request support for your bank.
- Enter your bank's web address (URL) in the field provided.
- Click Request.
Additionally, if the bank is supported you can refer to this article: Connect bank and credit card accounts to QuickBooks Online
You can always count on me if you need anything else with managing your account. I'm always here to address them for you. You have a good one.
