It's our pleasure to help, @LizaM1.
I'm here to help you resolve the error you're encountering in reconciling your accounts.
The transaction must have removed the reconciliation status. You can go to the Register to manually mark it as Reconciled (R) to resolve it.
Here's how:
Let me show you how:
- Click the Gear icon at the top and choose Chart of Accounts.
- Locate the appropriate account for the transaction, and click View Register.
- Identify the transaction to edit.
- In the reconcile status column (indicated by a check mark), repeatedly select the top line of the transaction to change the status of the transaction.
- Codes indicate the status of the transaction (refer to the screenshot below) and select Save.
- C - Cleared
- R - Reconciled
- Blank - Not cleared or reconciled
Once done, please check your register if there is still a reconciled transaction.
I'd like to make sure that you're able to resolve your reconciliation, so please let me know if you have any other concern. Take care and have a great rest of the day!
