Hi Ryan, thanks for your post - we've raised the following investigation for the cooperative bank - INV-68110 QBO (UK) - Unable to reconnect to CO-OP Bank - Error 102 - is this the same error code that you're experiencing? 🧐

Hi Georgia, we get the same error code (102) but the wording is : 

1. ‘Something kept us from getting any transactions here right now, and that's all we know. Try again in a few hours. (102)’

Thanks Ryan, this will be related to the same issue - please contact our chat support team via this link so that we can take some secure account details to add you to this and notify once resolved. 

We're experiencing exactly this issue too, has there been any progress?

Hi Benood, this issue remains escalated with our banking team, please reach out here so that we can add you to this and keep you updated via email :)

I'm having continued issues too.  I've had different error messages today than previously though. I've tried disconnecting and reconnecting (worked a week or so ago) but that's not working.  I've been unable to update the feed for over a week now.  

Hi LH2173, thanks for joining this thread - the CO-OP error 355 is still currently under investigation with our techs, which error are you receiving? 🧐

Hello,

Can you add me to the list also please?

There must be an update by now - no?

Is anyone still having issues with this?  the info they have put on to support getting the feed back up and running are not corresponding with the software I have.  Anyone else having the same issue?

Thanks

I'll share details and help you with the banking error that you're getting, Ginger68.

The investigation that's attached to this thread about Co-Op Bank connectivity issues has already been closed and resolved. I can't also see any new posts with similar issues at the moment.  

There are times that too much cache or browser issues can cause banking errors. If you have a different browser in the other computers, you can use it to access your account. You can also use these keyboard shortcuts to start an incognito or private browsing session: 

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P for Firefox
• Control + Option +P if you're using Safari
• Ctrl + Shift + P for Microsoft Edge

After logging back in, check if you're able to add or reconnect your bank. If you're able to do it, go back to the regular browsing session and delete your temporary internet files. Here's an article as a guide: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online.

Feel free to check out and save these articles in case you might need more references when managing your banking transactions:

• Unmatch Downloaded Bank Transactions or Move Them to Another Account
• Undo or Remove Transactions From Reconciliations in QuickBooks Online

Please know that you can always ask questions if you need more help with QuickBooks. We're always here to guide and assist you all the time.

We have not been able to connect to our bank for over 2 years, we still have to download a CSV file and do everything manually. Very frustrating as we pay every month your your service and we have to do all the hard work. Just tried again and I get a 111 error code. Will you ever be able to fix this issue or do we need to switch bank from the CO-Operative ?

I can imagine the length of time you've been waiting to connect your account, Mike.

Error 111 is related to issues we received from clients of The Co-operative Bank. Rest assured that we will check to find the root cause of the error. In this regard, please contact our QBO Support so they get your account information in a more secure environment and gather more details for further investigation.

1. Click the Help (?) icon at the top.
2. Choose the Contact Us button.
3. Type in The Co-operative Bank Error 111 in the box.
4. Click Let's talk and select the Start messaging.

We also have articles about connectivity issues that you may want to check out. Just an additional reference in case you'll need them in the future.

Always feel free to visit us back in this thread if you have other concerns. We'll continue to help.