It's nice to see you here in the Community, @CF2309. It's my pleasure to help connect your Virgin business account to QuickBooks.
Have you tried following the steps shared by my colleague to check the URL of your bank to ensure it will link to QuickBooks? If so, and still get the same result, I'd suggest contacting our Customer Support Team.
They can pull up your account in a secure environment, which we are unable to do so in this public forum. If the problem requires further analysis, our representative can create a ticket and send it to the engineers for investigation. You can follow the steps above or click this link: QuickBooks Online Support.
For now, you’ll want to manually upload this to keep your account balanced. You can consider getting a CSV file from your bank and uploading it into QuickBooks Online.
To know more about the process, check these articles:
Once everything is back in order, you can begin categorising and matching your online bank transactions to post them into the appropriate accounts.
If there’s anything else you need help with QuickBooks, let me know. I’ll be around to help. Take care and stay safe.
