Hello Debmedusa
First direct had maintenance on their website and have made changes to the log in flow which has changed from username>password>memorable word to username>memorable word>password, As a third party connecting to your bank we were not aware this change was coming and we then have to change in the QuickBooks the login flow to match the First Direct change.
There has been an escalation raised by our banking engineers we will add your company and email you when this is resolved
In the meantime you have the option of uploading a CSV to bring in transactions(on the guide go from step 2 in the attached article)
Emma
