Hello Julie,
Thanks for posting in Community.
When reconciling the bank account within QuickBooks Online if you match an amount for £1000 to two invoices as a payment this will show as receiving two amounts in the Reconciliation section due to paying two transactions, this works the same with income and expenses. In the current version of QuickBooks Online it isn't possible to change it to show the bulk amount of the transaction itself, the best place for feedback on this being changed would be using the cog wheel and feedback option or this link here.
Please let us know if there is anything further we can assist with.
