Let’s isolate why the Find Match button disappears, J_B3.
There are times that issues like this can be resolved by performing the recommended troubleshooting steps.
Let’s start with opening QuickBooks with an incognito window. This is the best place to determine any browser-related issues. You can use keyboard shortcuts open this type of window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Internet Explorer: Ctrl + Shift + P
- Safari: Command + Shift + N
Then if it works, we can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the pages we’ve opened.
We can also switch to a different supported browser like Google Chrome, Mozilla Firefox, Internet Explorer, or Safari.
Afterward, let’s check to see if you’re able to see the Find Match button.
I’ve also added these articles when you’re ready to categorise and reconcile the transactions:
I'm just a post-away if you still need my help. Stay safe!
