Hi there, philipdelves.
I appreciate you for performing the troubleshooting steps provided above to resolve the issue.
Since you're still unable to see the PayPal account to disconnect this in the Banking section, I suggest contacting our QuickBooks Support Team. They have the tools to figure out the cause of this problem.
Here's how to contact them:
1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Click Contact Us.
4. Under What can we help you with?, enter your concern about disconnecting PayPal account.
5. Click Let's Talk.
6. You'll be routed into the Choose a way to connect with us page.
- Start a chat with a support expert.
- Get a callback from the next available expert.
- Ask the community to get help from businesses like yours.
7. Select how you want to contact them and fill in the information.
For additional information on how to delete or disconnect a bank or credit card account, you can refer to this article: Disconnect or delete an account connected to online banking. This also provides information on how you can delete an account on your chart of accounts.
Please check this article on how to resolve common issues with bank feeds in QBO: Troubleshoot issues with Bank Feeds.
Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.
