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Why are Customer Credit Card Payments Not Matching With Bank Feed Deposits Since Update?
Prior to the recent QBO update, when our customers would pay us by credit card or ACH, QuickBooks Payments would make lump sum deposits into our account that might include 5 or more individual customer payments from that day. Then, when the deposit itself hit our bank feed and sync'ed back over to the Banking module/bank register in QBO, QBO would recognize the applicable individual deposits that corresponded to the overall deposit amount and automatically match them/link them to the deposit.
Since the update, QBO has stopped auto-matching QB Payments deposits to the individual Invoice Payments received that are included in the deposit. We now have to go back through our records (or track down and print out the remittance breakdown from QB Payments) and manually select the Invoice Payments that correspond to the bank deposit received.
Please tell me that this is a setting that I can update where somehow the toggle switch got flipped in the update, and that I can turn this auto-matching back on, and not a step backwards in QBO functionality?
Since the update, QBO has stopped auto-matching QB Payments deposits to the individual Invoice Payments received that are included in the deposit. We now have to go back through our records (or track down and print out the remittance breakdown from QB Payments) and manually select the Invoice Payments that correspond to the bank deposit received.
Please tell me that this is a setting that I can update where somehow the toggle switch got flipped in the update, and that I can turn this auto-matching back on, and not a step backwards in QBO functionality?
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