I appreciate the actions you've taken to resolve the issue regarding your bank transactions in QuickBooks Online (QBO), @bennysbilliards2.
As per checking, we currently have an investigation about the First National Bank of PA being unable to update transactions in QBO. While the workarounds you've mentioned are a great initiative to rectify the issue, the error will persist since there's an ongoing investigation. Rest assured that our engineers are diligently implementing measures to resolve this matter at the earliest time possible.
For now, you can manually upload your bank transactions via a CSV file. Before doing so, download the CSV file of your transactions from your bank's website and ensure they are formatted correctly. I'll share this article to help you through the process: Manually upload transactions into QuickBooks Online.
While the investigation is in progress, I recommend reaching out to our customer support team. This way, they can include you in the list of impacted users so you'll receive email notifications when new updates about the case are made available. To do that:
- Go to the Help icon and choose the Search tab.
- Select Contact Us.
- Describe your concern and select Continue.
- Choose between Chat with us and Have us call you.
Moreover, performing monthly reconciliations is a great initiative to ensure your bank transactions correspond to those on your bank statement. This practice guarantees your accounts are balanced and accurate.
I appreciate your patience and understanding as we work towards a resolution. Please keep in touch whenever you have additional queries about updating your bank transactions in QBO. The Community team is here to help anytime you need it. Take care, and have a good one.
