I see how the issue of your bank transactions is challenging on your end, and we hear you with that.
Please know that, in the Community, we're unable to pull up your account. Taking that into consideration, we recommend contacting the QuickBooks Online (QBO) Care team again to gain updates on the issue if its root is from your bank or in QBOt. Also, to further investigate your account to find a fix.
Additionally, if you want to get transactions from your bank or credit card manually to QBO, you can read this article: Manually upload transactions into QuickBooks Online.
Feel free to reply to this post if you have more questions about bank transactions. I'll be willing to assist you.
