Banking
It can be challenging when you encounter an error message importing your PayPal transactions, kcroy. I'm here to share the cause of this.
Currently, we have an ongoing investigation about the error "Your split amounts don't add up to the total specified. Either change your split amounts, or change the total by clicking the recalculate button at the bottom." when adding the PayPal transactions. Please be assured that our engineers are working diligently to resolve this problem.
I recommend contacting our QuickBooks Support Team so that you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. I've included the steps to contact support below.
- Go to the Help (?) icon at the top.
- On the Assistant tab, click Talk to a human.
- Enter INV-96772 in the Type something field, then click the Send icon.
- Click on I still need a human.
- Select Get help from a human.
- You can either select Chat with us or Have us call you.
I appreciate your patience as we work through this. If you have any other concerns or questions about importing transactions, please don't hesitate to add a comment below. I'll be glad to help you out.
