Hi there, @mary, and welcome to the Community space.
Let me share some insights on how to fix your screen and show the column with empty circles to click on in QuickBooks Online (QBO).
It's also likely that the browser cache has been stored for a long period of time already, which causes the browser to behave strangely. In the meantime, I suggest performing some basic troubleshooting steps. This way, we'll know if you're experiencing a browser-related issue.
We can try signing in to your QBO account using a private browser or "incognito" mode to fix this. This can help your computer or device run more efficiently by preventing interference from extensions, plugins, or cookies. Here are the shortcut keys for these browsers:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift + N
Clear your cache and refresh website preferences, which may cause issues with QBO.
I'd also recommend checking out these articles for more reference about how to reconcile your accounts, so they always match your bank and credit card statements: Reconcile an account in QuickBooks Online.
Let me know if you have additional questions about your screen that don't show the column with empty circles to click on. I'm always here to help. Take care always!
