I've been waiting for over 24 hours for a reply from Wescom. If you can reach out, please do.
You said "The automatic downloading of banking transactions via QuickBooks will vary depending on how the data is entered within the QuickBooks Online platform." How is the data entered within the QB platform for an automatic update??? Is that under my control? What changed in the last month after being a customer of both Wescom and QB for many years without this issue?
You said..."Given that your transactions appear as reversed on your end, we suggest excluding them and manually uploading them into the system. YES! Of course! I know to exclude them but am waiting to do any banking in QB until this is resolved. So I hope to get an answer before doing any banking options.
The article you referenced was of no help.
I'm thinking that the Online support team has been passing the buck and not understanding the issue up til now. They've blamed the issues on me not logging in frequently enough and then suggesting that I pay a fee for QB live as well as suggest I pay an accountant to get involved. I'm wondering how any accountant can solve a problem that has to be either with my bank or Quickbooks??? I've stated already that manual CSV downloads from Wescom work OK.
