I'll ensure to provide you with the steps in deleting existing files and emptying the trash to clear the damaged files, @Knuk5685.
We need to delete the existing .plist file for QuickBooks to create a newer one. Doing this will ensure that the file is not damaged, however, it will remove all the preferences you set up.
Delete User .plist files:
- On the Finder menu of your desktop, choose Go, then press and hold the Option key.
- Select Library, then choose the Settings folder.
- Find the following .plist files with QuickBooks and CrashCatcher in the name of the current version. (find all versions installed if upgrading): Example: com.intuit.QuickBooks2019.plist and com. intuit.QuickBooks2019.CrashCatcher.plist
- Move the files you found to the trash.
- Empty the trash after you finish moving the files.
Delete System .plist files:
- Open Finder, then choose Macintosh HD. (If you can’t find the Macintosh HD, you need to enable it in preferences. Select Finder, then select Settings. Go to the Sidebar tab, then put a checkmark on disks.)
- Select Library, then choose the Settings folder.
- Find the following .plist files with QuickBooks and CrashCatcher in the name of the current version. (find all versions installed if upgrading): Example: com.intuit.QuickBooks2019.plist and com.intuit.QuickBooks2019.CrashCatcher.plist
- Move the files you found to the trash.
- Empty the trash after you finish moving the files.
- Restart your computer.
Additionally, you might want to check this article to learn what to do if you get a Backup Failed error and QuickBooks can't copy your company file: Backup fails with QuickBooks Desktop for Mac and Big Sur.
Should you need additional assistance managing your bank register, please don't hesitate to add them in the comments. I'd be happy to assist. Have a great day ahead!
