It's best to contact Green Dot Bank customer support to check if there is system maintenance on their end, @jheim85.
If you have a Green Dot Bank debit card, you can contact them directly via the phone number printed on the card or check the Green Dot website for customer support.
For additional assistance, our Payments Support Team is available to assist. They will check for any possible help with this payment concern and are hands-on in providing you with instructions.
Here's how to contact our Payments Support through QuickBooks Online (QBO):
- Sign in to your QBO account.
- Click Help (?) at the top right corner of the page.
- Select Contact Us.
- Enter your specific concern, then select Let's Talk.
- Choose a way to connect with us:
- Start a Chat to start a chat session
- Get a Callback from the next available expert
The supporting hours for QBO with Payments & Merchant Service Center are available from Mondays to Fridays, 6 AM to 6 PT.
For more information about contacting our Payments Support, please review this article: Contact Payments Support.
I've attached this article for your future reference, you can check some of our commonly asked QuickBooks Payments questions with answers related to banking: QuickBooks Payments Banking Discussion.
I'll be around to help if you require further assistance with banking payments and fees or other QuickBooks queries.
