Thanks for dropping by this thread, Jess. I've got the details about the "inclusive tax type is not allowed" error and how to get past it.
The error occurs when you enter Journal Entry (JE) data with a specific tax code or amounts applied. Since the transaction has a tax-exempt setup or if you didn't add any tax values, but the error persists, let's initiate some troubleshooting steps.
To proceed, let's open your account using a private browser, and from there, try reentering and reconciling the JE. Refer to these keyboard shortcut keys to proceed:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
If you can successfully generate and reconcile the JE seamlessly on a private session, revert to your regular browser and clear its cache and cookies. Doing so eliminates excessive data build-up that causes the system to demonstrate abnormal behaviors. Nevertheless, consider using another supported browser if you encounter the same problem.
I'm also attaching these resources that can be handy in employing JE to your unpaid invoices and printing a copy of your JE in QuickBooks:
Tap the Reply button if you have follow-up concerns with your JE entries and the reconciliation process or need help managing other transactions or reports. I'm always here for you every step of the way.
