I work for synchrony bank with the Lowes Consumer and Lowes Business cards and worked with a customer for over 45 min today trying to connect his Lowes Business card. We went into incognito mode, verified his un and password, turned off popups and confirmed no messages on the account, updated everything anyway, updated the bank connection, and tried to connect multiple times, but continued to get the message "the bank needs you to do something at their site (108)." He was using his correct credentials bc he was able to log into the credit card on the bank website (lowes.syf.com/commercial) and verified that the website said "you're all caught up." I work at the bank and could not see anything at all that needed attention or needed to be updated. My management tells us there's nothing we can do to assist with linking to aggregators except verifying login information, and to refer customers back to the aggregator, but the aggregators (quickbooks, etc) tell customers they have to call us. I don't know what to do or how to help.
