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Banking
I followed steps 1 & 2, but for 3 I get a message that says the customer's "payment doesn't have an open invoice to go with it" so I have nothing to tie the payment to. It says if I want to record the payment without an invoice to "create a sales receipt".
Also, this is not actually a deposit. It is a debit to my bank because the other funds received are less than the amount that was refunded, but I have to account for the payments and the refund in the same transaction.