I appreciate the proactive action of providing information, as this will help to sort this out, sah62. Let’s work together to ensure you can match your bank transactions with the appropriate sales receipt.
To effectively match the transaction, ensure that the payee, date, and amount correspond precisely with the details of the downloaded transaction. Any discrepancies could disrupt the matching process.
Additionally, here are the possible reasons why the sales receipts won't show as a suggested match:
- The dollar amount on the matching record differs, potentially due to fees or discounts.
- You need to link it to multiple records, such as grouped deposits from various customers.
- The matching record might be dated more than 90 days before or more than 20 days after the transaction date.
- The matching record has already been reconciled, you should Exclude the transaction as it cannot be matched.
For detailed instructions, visit this article: Confirm suggested matches for bank transactions.
Following the above suggestion, if the sales receipt still fails to appear, consider accessing your account via a private browsing window. This method helps avoid issues caused by corrupted cache files.
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
Once it works, consider utilizing different system-supported browsers to maximize your experience.
I also recommend reading this article: Reconcile an account. It will guide you in ensuring that your bank balance and your QuickBooks records accurately match.
If more help is needed or you've got other questions about how to match your bank transactions, just hit us up by replying here! Your success means everything to us, and we're excited to assist you every step of the way.
