Thank you for reaching back, ecg0717.
The Bank Balance in QBO is the actual bank balance of your account from the last bank feed update, while the QuickBooks balance is the sum of all bank transactions that you've added or matched.
To resolve this issue and ensure both balances are aligned, please disconnect the bank from your online banking. This will refresh the bank balance in QuickBooks.
For more detailed instructions, please refer to the article: Disconnect accounts connected to online banking in QuickBooks Online.
If the bank is already disconnected, and the issue persists. I suggest contacting the Live Support team for further assistance.
Here’s how you can reach them:
- Go to the Help icon in the top menu.
- Select the Search tab and enter your concern. For instance, enter help.
- Click the Contact Us button and choose between Chat or Callback to connect with us.
Phone support is available on weekdays from 8:00 AM to 7:00 PM. You can request a callback during weekdays from 8:00 AM to 6:00 PM, and a support expert will contact you as soon as possible. Chat support is available weekdays from 8:00 AM to 10:00 PM and weekends from 8:00 AM to 6:00 PM.
Feel free to return to the Community if you have any further questions about QuickBooks.
