Thanks for getting back to us, @TKnuk.
For your security and privacy, the system removed the case and the survey number you've attached. Aside from that, we also don't have the visibility of the case. If the case hasn't been resolved yet, would you mind providing us more details about it so we can further assist you?
You can also visit the Community Help page. We have lots of articles that you can browse which answers to your product-related questions.
Looking forward to hearing again from you, TKnuk. We're always here for you.
