Hello there, @jenuneekor.
I appreciate you for following the steps provided by my colleague which is manually clear the transaction from the register. Since the transactions are already cleared, it will go back to the For Review tab. From there, you can add the refund receipt, so the amount is recorded to the correct posting account. Let me show you the steps.
- Go to the Banking menu on the left panel and choose Banking.
- From there, select the bank you’re working on.
- In the For Review section, click on the entry to expand it.
- Then, click the drop-down for Category to select the account.
- Once done, hit the Add button.
See this article for more details: Assign, categorize, edit, and add your downloaded banking transactions.
However, if the transaction is already excluded, you undo it so it will go back to the For Review. Just select the Excluded tab, select the checkbox for the transaction, then select Undo.
For more details on excluding transactions, you can view it by clicking this link: How to exclude expenses from downloaded bank transactions?
Once done, here's a complete guide in reconciling transactions. It also include steps on how to fix issues in case you encounter one:
If there's anything else that I can help you with, please let me know in the comment section down below. Take good care.
