Hi @jenuneekor,
Thank you for your prompt reply. I'll point you in the right direction for support with your query.
At this point, I suggest you contact our Technical Support team for further assistance. They can remotely view your screen with your permission and investigate your current situation. They can then provide a resolution for your issue.
See this article for the steps: QuickBooks Online Support.
When you're ready, you can proceed with bank reconciliation. It's to ensure everything in your bank register is correct and matches your bank statement. Follow the steps in this article: Reconcile an account in QuickBooks Online.
I'll be around to help you out if you need further assistance. Post a comment, and I'll get back to you.
