Ryan, thank you for your response. This option does not work because the item shows a check already in the check register. I enter my QB data quarterly because we are low volume. In Sep 2020, my tax accountant "cleaned up" a small customer overpayment from 2017. The discrepancy report shows she deleted the original deposit transaction but that is not accurate as it is still there - customer account balance is correct and the QB check register matches the actual bank balance. The only place the balance is not correct is in the reconciliation module. I hope this provides some additional context to my issue. Thank you and I look forward to your response.
