Thanks for bringing this one to our attention. This isn't the impression we want to leave you with, jelaine.
I appreciate the time and effort you've spent with one of our support agents to get this sorted out. I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service.
If the issue persists, I'd recommend reaching back to our customer support team. This way, they can pull up your account and investigate the root cause of this problem.
Here's how:
- Click the Help menu in the upper-right hand corner.
- Type in "Talk to a human", then press Enter.
- Look for I still need a human and click on it.
- Click Get help from a human or Contact Support Team.
- Select between Send a message, Schedule an appointment, or Get a callback.
You can also check this article for additional guide:
Reach out to me if you need further assistance when working in QuickBooks. I'll be glad to lend a helping hand. Have a great day!
