Hello, @dLearned.
Welcome to the QuickBooks Community. Let me help you with your credit card account's reconciliation. I'd like to shed some light regarding your beginning balance for your bank account in QuickBooks Online. It appears in the system if there are reconciled transactions. If you've created changes to the reconciled entries, this will affect your opening balance. Here’s how you can change the input of your beginning balance:
- Go to Accounting menu, and then select Chart of Accounts.
- Locate the account holding the transactions. Then select View register.
Important Reminder: Review the check column. “C” means cleared, if the transaction is reconciled, you’ll see an “R”.
The checkbox changes the letter in the box. Keep selecting it until the box is blank. This removes the transaction from the reconciliation. Select Save when done, and then close the account register.
If you don't see an opening balance entry, it means you don't have one. You can create a Journal entry to resolve this situation.
You can refer to these articles if you encounter any issues with reconciliation in the future:
I'm all ears if you have additional questions about the missing transactions on your report or reconciling your accounts. It's always my pleasure to help and guide you. Keep safe and Have a nice day!
