Tsuga consulting
Level 2

Checks not showing as cleared in QBO

Up until a day ago when checks matched via the on-line banking match (either automatic or manual) they would show as cleared (little 'c') in register and we could run reports showing uncleared checks.  These checks would also already be cleared when going to do a bank reconciliation for the month.  Now the only way to clear a check is to do a bank reconciliation and manually clear them.  Support of course is no help and says the "work around" is to do a bank rec.