Hey there, @usersean1.
I wish you didn't have to go through all these hurdles when connecting with our support. I can also see that you've been promised a callback and escalation. Currently, we have a high contact volume of both via phone and chat. Please bear with us and know that it’ll be our pleasure to help you.
Since this is a reported issue, we're unable to address it in the Community. The list of affected users mentioned by my colleague is consist of the customers who experienced the issue. Rest assured that you’re already added after you reached out to them.
I checked our resources and see that our team is actively working on your case, so there's a progress being made. Thus, I still recommend contacting our support team for updates. I know you've already contacted them, however, it is best to reach out to them again.
Shoot me a reply if have any other banking concerns or you need any other QuickBooks help. We're just around to assist you.
