Hello, germanh2.
I take it that you're using the QuickBooks Checking account to pay and receive invoices. I'm here to share some details about the invalid routing number issue.
Just to clarify, are you using your own bank account (with the updated routing number) to pay the business bills and receive deposits? Updating an external bank account would time for it to finish. This is likely the reason why you received the error message.
Normally, the system will send two test debits to your bank within three days. Then, we would need to verify the bank after receiving them. We can use the bank account afterwards.
However, are you using the QuickBooks Checking bank account itself? If this is a recent update, the new bank account information may still be in the process of being updated.
To ensure we're using the correct bank account number or check on the bank information itself, let's contact one of our agents. They'll securely pull up your account and double-check the updated routing number. Here's how to reach them:
- In QuickBooks, click the Help icon.
- On the pop-up window, click the Contact Us button.
- Type "routing number is incorrect for QuickBooks Checking" in the box, then proceed with Continue.
- Choose how you want to reach us (through phone or chat).
For more details about using QuickBooks Checking, feel free to use this article as a guide: Use your QuickBooks Checking account.
If you'd like to see your expenses and sales (from QuickBooks Checking or your own bank account) through reports, I have an article to help you pull up the report you need:
