Hello there, @jasmine. I'm here now, and I've got some updates about connecting Novo banking to QuickBooks Online (QBO).
As I've checked here on my end, there's an ongoing investigation about unable to connect Novo banking to QBO. What I can do is I can input the steps below so you can contact our QuickBooks Customer Care Team. This way, they can add you to the list of affected users, and you'll receive updates on a fix when available. To begin, here's how:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Please know if you're using Plus, Essentials, or Simple Start. You can reach out to our support from Monday to Friday from 6 AM to 6 PM PT, and on Saturday, you can reach out to our support from 6 AM to 3 PM PT. If your subscription is QuickBooks Online Advance, you can reach out to our support team anytime.
In addition, here's an article about categorizing and matching bank transactions in QBO: Categorize and match online bank transactions in QuickBooks Online.
You can also check this page to learn more about reconciling an account in QBO: Reconcile an account in QuickBooks Online.
@jasmine, know that I value your time and I'll be more than happy to help you out again if you have any additional QuickBooks-related concerns.
