ChristieAnn
QuickBooks Team

Banking

Thank you for visiting the QuickBooks Community, Alex-PortCityMakerspace. I'll provide details about the time used in QuickBooks Online and how its works so you can how to change it.

 

Please keep in mind that the time of the reports and other transactions displayed in QuickBooks is determined by the timezone assigned to your address in Account and Settings. That being said, this will be based on what you've set up on your computer. I suggest changing the time in your computer settings to ensure that the transactions from Paypal's system and QBO match.

 

Here's how for Windows 10:

 

1. At the bottom-right of the screen, click on the time and select Adjust Date/Time.

2. Turn on Set time automatically and Set time zone automatically in the Date & Time tab. If you don't want to turn them on, make sure to choose the correct Time Zone from the Time Zone drop-down menu.

3. Close the Time & Language window.

 

For Windows 7, 8, & Vista:

 

1. At the bottom-right of the screen, click on the time and select the Change date and time settings link.

3. Make sure the date and time are correct, then hit OK.

4. Click the Change time zone button.

5. Choose the correct time zone, then click OK.

6. Hit OK to close the Date and Time Settings window.

 

If the issue persists, I recommend contacting our QuickBooks Support Team. They have the tools to review your account in a secure environment and investigate the cause of the incorrect time zone.

 

Please refer to this article to see steps on how you can review downloaded bank and credit card transactions by matching or adding them to avoid double data: Categorize and match online bank transactions in QuickBooks Online.

 

Please let me know if there is anything else that I can do for you about your transactions in QBO. I'm always around to help with your concern, 

Alex-PortCityMakerspace. Take care!