Employees and Payroll

JoesemM · ‎September 25, 2023

Thank you for your prompt reply, @cornerstone20. I appreciate the additional details you've provided regarding the pay period of your employees and the urgency to get them paid. Allow me to direct you to the appropriate support that can assist you in processing your payroll.

Since the information shared by my colleague doesn't work, I recommend reaching out to our Customer Support Team. They have the necessary tools to check your payroll setup and assist you in creating your paycheck, ensuring that the hours and pay will not show as £0.

Here's how:

Sign in to your QuickBooks Online company.
Select Help (?).
In QB Assistant, enter the topic you need help with. You can also enter questions.
In Search, select Contact Us to connect with a live support agent.
Choose a way to connect with us:

Start a chat with a support expert. Live chat all day, M-F.
Call us. M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.

See this article for our operating hours: QuickBooks Online Support. It includes the schedule so you can call us at a time convenient to you.

I will provide you with these resources that will guide you in running payroll and managing your pay schedule to ensure that your employees receive their paychecks in real time:

If you have any other concerns about running payroll or any questions about QuickBooks, feel free to tag my name in the comment section. I'm always here to help. Stay safe.