My FPS submission for August was rejected and I am unable to file September’s FPS.
After looking at the HMRC rejection, the issue is that there is a (1) after the name of one of our employees in the FPS submission, and this does not match HMRC’s formatting rules, so the FPC is rejected:
Reason: Validation failed for HMRC RTI payload body: cvc-pattern-valid: Value ‘Mxxxx (1)' is not facet-valid with respect to pattern '[A-Za-z \-']*' for type
I did not add this (1) and believe it was entered by QB after one of the recent payroll updates.
When I look at the Employees tab, there is no sign of this (1), but if I click the show Display Name option, the display name for this employee has a (1) in it. I tried to edit the employee name, but no (1) is not visible in any of employee name fields that I can edit.
Yesterday I spoke to “Abdikariem” on QB phone support who also could not find a way to remove the (1) and said I needed to be transferred to a “higher support team”. After waiting for 15-20 minutes Abdikariem said the team was busy and he would get one of them to call me later that day. Annoyingly, this did not happen.
I am now late filing both August and September’s FPC and have advised HMRC this is due to a problem with QB.
Please can anyone advise how to remove the (1) from the employee name submitted in the FPC?
Does anyone else have the same issue?
